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Dedicated Slack Discussion Channels for Jira issues

Nick Cron Updated by Nick Cron

Creating a channel in Slack to discuss a specific Jira issue is a great way to keep your team in sync.

What to know:

  • Dedicated channels can be created from Slack or Jira
  • Images, files and messages are automatically synced back to Jira
  • You can disable sync and mark messages you want to send back to Jira with an Emoji
  • Link an existing channel to an issue to track all conversations that occurred with a Slash Command
  • Automatically archive slack channels when issue resolution is set

Creating a dedicated channel from Slack

  1. Click the View button on a Jira ticket message in Slack
  2. Click the Create Discussion button on the ticket message
    1. Update the slack channel name (optional)
  3. Click the green Submit button to create your Slack channel
  4. Click the Join Discussion button on the Jira ticket
  5. Discuss your issue in the new Slack channel

Creating a dedicated channel from Jira

  1. From a Jira ticket, click the Open Slack Discussion link in the left column.
  2. Click the Create Discussion button
  3. Click the Join Discussion in Slack button
  4. Discuss your issue in the new Slack channel

Auto-archive dedicated channels after issue resolution

You have the option to automatically archive a dedicated channel once issues are resolved and transitioned to the "green" status in Jira

  1. Click the View button on a Jira ticket message in Slack
  2. Click the Create Discussion button on the ticket message
  3. select Archive Channel when Resolution is set under "additional options"
  4. click the green Submit button

Link existing issue to a Channel

  1. In an existing channel use the Slash Command /jira-plus link issuekey-123
  2. That channel will become auto-synced with that issue.
    1. All messages in channels including files and images all get automatically synced with Jira
  3. You can disable auto-sync and use the :pin: emoji
  4. You can unlink that channel with the slash command /jira-plus unlink issuekey-123

Using dedicated channels

Default settings

  • Sync Enabled - all messages (including files, images, videos) in your Slack channel are automatically sent to Jira.
  • Notifications Enabled - the channel is notified when the issue is updated in Jira.

Manually Disable sync in the channel and use Push Pin Emoji to add messages

Disabling Automatic Sync by default

This is a global setting for everyone in your Slack workspace. Access to this setting may be restricted.
  1. Login to your account
  2. Go to Settings
  3. Check the box Disable automatic Slack channel comment synchronization

Additional Configuration in Jira Cloud

For Jira Cloud users the dedicated channel functionality can be further customized to support additional use cases. This configuration is done in our free Jira Cloud companion app.

These features are coming soon to Jira Data Center and Server.

App Configurations

The following configurations can be set a global or per project level.
  • Welcome message - send a message to all dedicated channels to share policies, best practice, etc
  • Custom Slack channel name - use variables like issue key, project, priority and more to create dynamic channel names.
  • Default to private - default to a private channel in Slack
  • Auto invite users - select users to invite to the channel automatically.

How did we do?

Creating a JIRA Issue from Slack

Use Slack Actions to create Jira issues

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