Admin Set-up and Global Configurations
Admin Account Configurations
How to use
User Connection Guide
App Home Screen and Settings
Advanced Personal Notifications
Creating a JIRA Issue from Slack
Dedicated Slack Discussion Channels for Jira issues
Use Slack Actions to create Jira issues
Quick Create Jira issues
Get Jira issue details in direct messages
Auto expand Jira issues when mentioned in Slack
How to Schedule Reports
Add a comment from Slack
Use the global action in Slack to create Jira issues
Use workflow builder to create Jira issues
Use workflow builder to add comments to Jira issues
Slash Commands /jira-plus
Use commands (CLI) interface to create and update Jira issues.
Assign Jira issues in Slack
How to capture Slack messages in Jira Issues
Attach files in Slack to issues in Jira
Assign Tickets to Yourself Using the :eyes: Emoji
Interacting with Issues using the View Dialog
What is a bot id? How can I find it?
How do I stop getting notified for my own actions?
Is my data secure and protected?
How do permissions work? How is Jira access controlled?
How to resolve a SSL certificate issue
How do I delete messages from the Integration+ Jira bot?
New static IP addresses
Connecting to behind the firewall Jira instances.
How do I disable Jira emails and replace with Slack messages?
How does user attribution work? Are actions in Jira going to be the correct user?
Set up with Service Accounts
Nextup Help Centers
Table of Contents
Updated by Nick Cron
By default we notify you in Slack when you make changes in Jira in your personal notifications. We do this in test mode that is enabled when you install a trial bot.
What to know:
- We tell you about your own actions in Test mode only.
- We enable test mode by default for new trial bots.
- You will want to disable test mode as you move to production.
Disabling test mode
- Login to your account
- Go to Settings
- Uncheck the box Test Mode
- Click the Save Settings button.
Why does the bot do this by default?
The bot tells you about your own actions by default because we learned via customer feedback that users would do the following when first adding the bot.
- Go to Jira
- Mention themselves on a ticket
- Check to see if the bot tells them about the update
This makes perfect sense for initial testing. However, when we ignore messages you add then you think the bot is broken.