FAQ

What is a bot id? How can I find it?

Your bot id is the primary identifier of your bot within our systems. You may be asked to provide your bot id by our team to help us identify your account. How to find your bot id. Login to your acco…

Nick Cron
Updated 7 months ago by Nick Cron

How do I stop getting notified for my own actions?

By default we notify you in Slack when you make changes in Jira in your personal notifications. We do this in test mode that is enabled when you install a trial bot. What to know: We tell you about y…

Nick Cron
Updated 5 months ago by Nick Cron

Is my data secure and protected?

At Nextup we believe in keeping your data secure is one of our most important responsibilities. We're transparent about our security practices so you understand our approach. If you have additional q…

Nick Cron
Updated 7 months ago by Nick Cron

How do permissions work? How is Jira access controlled?

Permissions in Jira integration+ are built into every interaction your users have with the platform. This guide provides details on how permissions work and the options available to your team. What t…

Nick Cron
Updated 7 months ago by Nick Cron

How to resolve a SSL certificate issue

Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance. What to know. We validate your SSL certificate automatically. Self-signed certificates cann…

Nick Cron
Updated 7 months ago by Nick Cron

How do I delete messages from the Integration+ Jira bot?

You can delete messages that come from the Integration+ bot by using an emoji in Slack. What to know: You can use an emoji to remove messages from Integration+ in your channels.. The emoji is configu…

Nick Cron
Updated 4 months ago by Nick Cron

New static IP addresses

As part of our ongoing commitment to providing the best service possible, we are making some changes to increase performance and security and updating our static IP addresses as part of the migration…

Nick Cron
Updated 2 weeks ago by Nick Cron

Connecting to behind the firewall Jira instances.

Connecting to Jira behind the firewall is fully supported with Integration+ and whatever set up you have there is a solution available for you. What to know. If you CAN whitelist our IP addresses on…

Nick Cron
Updated 7 months ago by Nick Cron

How do I disable Jira emails and replace with Slack messages?

After you have implemented your personal notifications in Slack you likely don't need your Jira emails anymore. What to know: Our personal notifications feature allow you to configure Slack notificat…

Nick Cron
Updated 5 months ago by Nick Cron

How does user attribution work? Are actions in Jira going to be the correct user?

Correct user attribution is a critical component of keeping your issues organized. With Integration+ all updates in Jira are from the user who performed the action - not a "bot" user. What to know. A…

Nick Cron
Updated 4 months ago by Nick Cron

Service Accounts

Creating a service account for your API connection and bot interactions is easy with Jira Integration+ What to know. Service accounts help prevent potential issues when connecting to a specific emplo…

Nick Cron
Updated 2 weeks ago by Nick Cron

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