FAQ
What is a bot id? How can I find it?
Your bot id is the primary identifier of your bot within our systems. You may be asked to provide your bot id by our team to help us identify your account. How to find your bot id. Login to your acco…
How do I stop getting notified for my own actions?
By default we notify you in Slack when you make changes in Jira in your personal notifications. We do this in test mode that is enabled when you install a trial bot. What to know: We tell you about y…
Is my data secure and protected?
At Nextup we believe in keeping your data secure is one of our most important responsibilities. We're transparent about our security practices so you understand our approach. If you have additional q…
How do permissions work? How is Jira access controlled?
Permissions in Jira integration+ are built into every interaction your users have with the platform. This guide provides details on how permissions work and the options available to your team. What t…
How to resolve a SSL certificate issue
Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance. What to know. We validate your SSL certificate automatically. Self-signed certificates cann…
How do I delete messages from the Integration+ Jira bot?
You can delete messages that come from the Integration+ bot by using an emoji in Slack. What to know: You can use an emoji to remove messages from Integration+ in your channels.. The emoji is configu…
New static IP addresses
As part of our ongoing commitment to providing the best service possible, we are making some changes to increase performance and security and updating our static IP addresses as part of the migration…
Connecting to behind the firewall Jira instances.
Connecting to Jira behind the firewall is fully supported with Integration+ and whatever set up you have there is a solution available for you. What to know. If you CAN whitelist our IP addresses on…
How do I disable Jira emails and replace with Slack messages?
After you have implemented your personal notifications in Slack you likely don't need your Jira emails anymore. What to know: Our personal notifications feature allow you to configure Slack notificat…
How does user attribution work? Are actions in Jira going to be the correct user?
Correct user attribution is a critical component of keeping your issues organized. With Integration+ all updates in Jira are from the user who performed the action - not a "bot" user. What to know. A…
Atlassian Marketplace Billing
We are moving to the Atlassian Marketplace. We’re going to be offering seamless billing and licensing via the Atlassian Marketplace for all of our apps including Integration+, following Nextup’s rece…
Webhooks
What is a Webhook? Webhooks are a simple method that Jira uses to notify applications like ours about events like issue creation or new comments. Rather than relying on constant polling, webhooks pro…
Set up with Service Accounts
Creating a service account for your API connection and bot interactions is easy with Jira Integration+ What to know. Service accounts help prevent potential issues when connecting to a specific emplo…
